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ASSESSMENT STATUS

Ongoing collection assessment was supported by the journal use study data, comparisons with notable library collections in specific target areas, and use of established review sources.  The faculty survey distributed in May 2000, and again in May 2001, forms the basis of ongoing improvements in all areas of library operation.  The most recent quantitative standards established by the American Library Association are used as an annual assessment of the Library’s progress in fully meeting A-level standards.  The Library’s broad-based approach to assessment in FY2001 included a reference satisfaction survey, a study of interlibrary loan turnaround time, an assessment of acquisitions and cataloging turnaround times, and a pilot test of instruction outcomes.  These reports will form the basis of the formal University Assessment process to be completed in FY2002.  The Library’s assessment process will be integrated into ongoing efforts to continually improve the library program and to develop a strategic plan.  Those evaluative tools that have proved helpful will be utilized on a regular basis to assess trends.  New methods of targeting other areas of resources and services will be explored.

• The faculty survey provided input on library services, collections, and facilities.  In all service areas, the majority of responses were favorable.  Comments and criticisms reflect weaknesses that have been noted, and improvements are ongoing.

• A reference service survey was distributed in March 2001.  Users were nearly 100% satisfied with the assistance of reference desk staff, 66% expressed satisfaction with print reference sources, and 74% were satisfied with the array of electronic resources.  Problems with off-campus access to databases and the availability of an adequate number of printers in the reference area were the only notable concerns.

• The interlibrary loan turnaround time study compared two full fiscal years.  In FY2000, ILL turnaround time was 17 days.  In FY2001 the time reduced to 12 days, a 29.4% improvement.  The turnaround time continues to improve, and the objective for FY2002 will be to reduce this time even further.

• The Technical Services assessment effort examined the time involved from order to receipt of materials, and from receipt to cataloging.  The major differences in number of items ordered and received at various times of the year made it difficult to assess turnaround time.  The report will be used as a basis for comparison with the next fiscal year, focusing on the middle months for more validity.

• An information literacy skills pre-test and post-test indicated that library instruction had made a significant difference in students’ use of library resources and comfort with information searching and research skills.